Frequently Asked Questions

Competition


No wristbands are required to watch Competition. Everyone is welcome! Wristbands are only necessary when observing classes.

All music for competition should be recorded on ONE master CD and ONE backup CD. Multiple discs are only accepted when there are too many routines to fit on one CD. We prefer the track listing to be in order of the competition, but it is not required. Please label your disc with studio name. Thanks!

Our stage is 24′x40′ with marley floor. We have wings on stage left and right. You will also be able to cross behind stage (NEW this year!).

Photography and videotaping during Classes and Competition are strictly prohibited. Advancing technology on cameras, cell phones, etc. has forced us to prohibit all camera use during Classes and Competition. We offer professional video and photography at our PhotoBooth!
Still photography is permitted in between classes and during our Autograph Session.

Convention


A registered teacher can call our office 10 days before the event and change their dancer’s classroom level. After 10 days all changes must be done on site. A registered teacher can do so by simply bringing the student and/or wristband to the registration desk before 12pm on Saturday. All changes MUST be done by teachers!

Yes! CampDanceAdventure wristbands are only $30 for the entire weekend! This room is also included in the Free Observer promotional.

Observer Wristbands


All DanceMakers clients receive ONE free observer wristband for each room reserved at the host hotel within the DMI room block. Make your reservations early. Room blocks may sell out.

In order to obtain your free observer wristband please check in at the DMI Registration Booth on site. Be sure to bring your hotel reservation confirmation number to receive your ONE free observer wristband.
This offer is only available on Friday at check-in and Saturday before lunch.

Yes! Observer Wristbands are for sale every DMI Regional weekend for $50 and DMI Nationals week for $60.

Registration


Yes, DanceMakers requires you to be registered for the full weekend of Convention in order to participate in Competition.

It’s easy! Just go to our Regional Teacher Resources Page. The password will be the same as what was sent to you after you registered.

All schedules will be released 10 days before your city. They will be available on the “Tour” page on our website.

Shop Info

  • All photos and videos are digital products available for download only. You will not be receiving a disc in the mail.
  • Your digital order is taken on-site and is brought back to the office for processing.
  • Processing of digital products can take up to 7 business days from time of purchase.
  • Once your order is processed, you will receive a “Completed Order” email containing your download links.
  • NOTE: If you do not receive a “Completed Order” email, please first check your spam or junk inbox before contacting DMI for support.

  • You are given a “one-time” access to download your file so make sure you are prepared to finish the download before starting.
  • Make sure you are on the computer you intend to store or transfer the files from.
  • IMPORTANT: Tablets and smartphones ARE NOT the best or easiest way to download your files and DMI does not support this method.
  • If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If you continue to have trouble, please contact us.
  • Once downloaded, your media will be located in your device’s download folder, which is a personal system setting.


After you click “Place Order” an email confirmation will be sent to you. You can check the status of your order by logging into My Account. Click on “Recent Orders” to review order and shipping status.

Shop-DanceMakers accepts: Visa, Mastercard, American Express, and Discover.

Shipping charges only apply to merchandise items.You have two options for shipping methods; USPS flat-rate shipping or FedEx Ground. USPS Flat-rate shipment cost is $7.50 and FedEx Ground shipment cost will vary and is calculated at check out.

All orders will be shipped within 4-5 business days and delivered between 7-10 business days. Tracking information will be emailed to you via shipment type, USPS or FedEx. Shipments can be sent to P.O. Boxes or physical addresses.

Orders over $100 USD will not be charged the Standard Shipping fee. All “Free Shipping” promo orders will be shipped via USPS and all Shipping Info will apply.

All purchases on Shop-DanceMakers are final sales. No returns – unless there is an issue with damaged files or merchandise that is the fault of Shop-DanceMakers.

Shop-DanceMakers will gladly accept unworn, unwashed or defective merchandise to exchange for different sizing within the same item. The customer is responsible for all additional shipping costs incurred by this process. Exchanges may not be done at any DanceMakersInc Events for items purchased through Shop-DanceMakers, nor can an exchange be done of an item that was purchased at a DanceMakersInc Event through Shop-DanceMakers. These are two completely separate entities. There is a 3-4 week time frame on all exchanges. Please contact the DanceMakersInc home office on details of this process.

Shop-DanceMakers is committed to your privacy. Information that is provided to Shop-DanceMakers is for your benefit during the ordering process and will be used solely for communication between Shop-DanceMakers, DanceMakersInc, and you, the consumer. We will not sell or share your personal information to any outside company.
Your personal payment information is always safe and secure. Shop-DanceMakers and DanceMakersInc has implemented Secure Sockets Layer (SSL) software for your protection as our consumer. SSL is one of the best softwares available and is the industry standard for e-commerce transactions. All of your personal payment information is encrypted so that it can not be accessed by an outside source other than our credit card processing company. Your personal payment information can be associated or “saved” with your Shop-DanceMakers account, but is not stored on the Shop-DanceMakers system and is only re-accessible when finalizing a purchase in order to authorize payment via our credit card processor.